FAQ
1. What types of products does COHJCLUB offer?
COHJCLUB focuses on modern menswear essentials, including casual tops, shirts, outerwear, and everyday wardrobe staples designed for comfort and versatility. Product availability may vary by season.
2. How do I choose the right size?
Each product page includes a size guide with measurements to help you find the best fit. We recommend comparing the provided measurements with your own or with a similar garment you already own.
If you are between sizes, consider your preferred fit (slim or relaxed) when making a selection.
3. What materials are used in your clothing?
Material details are listed on each product page. We aim to use fabrics that balance comfort, durability, and everyday wearability. Please review the product description for specific fabric composition.
4. How should I care for my garments?
Care instructions are provided on the product label and, when applicable, on the product page. To maintain quality and longevity, we recommend following the washing and drying guidelines carefully.
5. Do the colors look exactly the same as in the photos?
We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting conditions and different screen settings.
6. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at:
Email: service@cohjclub.store
Phone: +1 415-874-9129
Order changes may only be possible before the order has been processed.
7. How long does order processing take?
Orders are typically processed within 1–3 business days (Monday–Friday). Processing times may vary during peak seasons or promotional periods.
8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable). Please allow some time for tracking updates to appear.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery. Include your order number and clear photos of the item so we can review and assist you accordingly.
10. How can I contact customer support?
You can reach us through:
Email: service@cohjclub.store
Phone: +1 415-874-9129
Business Hours: Monday–Friday, 9AM–6PM EST
Address: 289 Eddy St, San Francisco, CA 94102, United States
We aim to respond within 1–2 business days.